Proactive Product Support Through Courtesy Visits at a System Integrator

Ensuring long-term reliability of the solutions, commissioned in May 2024, through proactive inspection and technical engagement.

Introduction

On 11th July 2025, SBEM conducted a Courtesy Visit at a leading System Integrator partner, where two critical instruments 151 MFM-B (Battery-Operated Electromagnetic Flow Meter) and 136 ULT (Ultrasonic Level Transmitter) have been operating since their commissioning on 9th May 2024.

The visit was carried out by the Customer Support Engineer of SBEM and attended by the Deputy General Manager (DGM) of client. This proactive initiative reflected the commitment of SBEM to ensuring the long-term performance and reliability of its solutions while strengthening the partnership through direct technical engagement.

The combination of 151 MFM-B and 136 ULT is the preferred solution for client because of:

High Accuracy and Reliability: For both flow and level measurement in industrial conditions
Battery-Operated Flexibility: Ensures reliable performance even in remote or powerlimited sites
Durable and Weatherproof Designs: Built for Indian and global site conditions
Seamless Integration with Monitoring Systems: Compatible with SCADA/PLC and IoT platforms
Proactive After-Sales Support: Courtesy Visits that go beyond standard service agreements

During the visit, the Customer Support Engineer of SBEM:

Performed a complete health and functionality check of both the 151 MFM-B and 136 ULT
Verified flow and level readings against expected performance
Inspected installation, mounting conditions, and environmental factors
Provided operational and preventive maintenance tips to the DGM
Addressed any queries and suggestions for optimal usage

The DGM appreciated the in-depth inspection and hands-on guidance, which strengthened confidence in SBEM solutions.

The visit provided value beyond technical verification:

Enhanced trust and long-term partnership with the client
Reduced risk of future maintenance challenges through preventive insights
Reinforced the role of SBEM as a reliable and proactive instrumentation partner

The Courtesy Visits of SBEM show that support does not end at commissioning, they are an ongoing commitment to reliability and care.

The combination of 151 MFM-B and 136 ULT is the preferred solution for client because of:

High Accuracy and Reliability: For both flow and level measurement in industrial conditions
Battery-Operated Flexibility: Ensures reliable performance even in remote or powerlimited sites
Durable and Weatherproof Designs: Built for Indian and global site conditions
Seamless Integration with Monitoring Systems: Compatible with SCADA/PLC and IoT platforms
Proactive After-Sales Support: Courtesy Visits that go beyond standard service agreements

During the visit, the Customer Support Engineer of SBEM:

Performed a complete health and functionality check of both the 151 MFM-B and 136 ULT
Verified flow and level readings against expected performance
Inspected installation, mounting conditions, and environmental factors
Provided operational and preventive maintenance tips to the DGM
Addressed any queries and suggestions for optimal usage

The DGM appreciated the in-depth inspection and hands-on guidance, which strengthened confidence in SBEM solutions.

The visit provided value beyond technical verification:

Enhanced trust and long-term partnership with the client
Reduced risk of future maintenance challenges through preventive insights
Reinforced the role of SBEM as a reliable and proactive instrumentation partner

The Courtesy Visits of SBEM show that support does not end at commissioning, they are an ongoing commitment to reliability and care.

What is a Courtesy Visit and Why It Matters?

The Courtesy Visits of SBEM are proactive initiatives, at no cost, designed to:

Verify instrument health and performance
Assess site conditions and installation practices
Provide preventive maintenance guidance to reduce downtime
Reinforce customer confidence and long-term trust in SBEM solutions

For the leading System Integrator partner, this visit served as a reassurance that their critical flow and level monitoring instruments are performing optimally and are fully supported by SBEM.

Building Partnerships Through Knowledge and Care

At SBEM Pvt. Ltd., our vision goes beyond providing world-class instrumentation.

Through proactive Courtesy Visits, we:

Ensure sustained product performance
Equip clients with knowledge for self-reliance and confidence
Build long-term relationships based on trust and care

The leading System Integrator partner Courtesy Visit once again reflects the dedication of SBEM to delivering reliability, service excellence, and customer-first support.